Terms and Conditions

This is an agreement between Diamond Lawn Services hereinafter referred to as the contractor
and/or we and you hereinafter referred to as the client and/or you. Contractor and client hereby
promise and agree to the following: The contractor agrees to provide the mowing services as
agreed and the client (you) agrees to pay the charges specified herein.
​All turf areas will be mowed to maintain with blades set at height of 3.5"-4.5" throughout the
mowing season - unless requested otherwise. If we feel your turf is not in need of service due to
conditions of the turf, we will not perform the service. In conjunction with each mowing,
trimming will be performed around all objects in the turf areas, such as trees, utility boxes, light
posts, shrubbery beds, etc.  All sidewalks, asphalt paths and concrete curbs shall be neatly edged
to produce a clean sharp line of turf. Grass clippings will be blown from the  sidewalk, curbs,
parking areas with each mowing.

Every other week mowing: If you sign up for bi-weekly service (every other week mowing) we
cannot guarantee quality of cut as bi-weekly service is not recommended for best results. Most
yards won’t look their best (in season) with less than weekly service. Logistically and
Financially, it is not feasible to double or triple cut your lawn to maintain quality and our teams
have been instructed to no longer do so. We will always skip without charge if not needed.

SEND TEAMS OUT ON SUNDAYS. Services completed the following day after a storm come
with certain challenges, especially in the Spring when grass is growing faster than we can cut it
(it has rained every week so far, this season). Quality may be compromised after a rainstorm,
however, we do the best we can, within reason, given the conditions.

Tall Grass: When you sign up for service it is assumed that your lawn is not  overgrown; and
prices are based as such. It takes substantially longer to mow an overgrown lawn and prices may
vary based on  condition of lawn at time of first service.  
Damage: We are very careful when we service your lawn, but if a covered incident does happen,
we will repair the damage. Contact us immediately, no later than 24 hours after the service where
damage occurred. If you have a covered claim the submission of sufficient evidence is required,
receipt for the item, photos of the damage, contractor may require a review of the item to
evaluate the damage. If we are required to move objects to service your lawn and/or landscape,
we cannot guarantee they will be put back in the correct place. 

Hoses, toys, and other items left on lawn: we are not responsible for damage to items left on the
lawn. The teams do their best to avoid running over hoses, toys, paper, dog bones, etc. However,
we work very fast and these items are sometimes difficult to see, so, please, take a moment and
collect all objects on the lawn before the service team arrives.

Covered damages that occur during the performance of our services: shall be the sole
responsibility of the Diamond Lawn Services. All approved repairs will be made by contractor;
repairs made by others will not be our financial responsibility. 

Pet Waste: Please remove pet waste from lawn prior to mowing service. A $10 charge may be
added if pet waste is excessive.

Charges: Auto-Pay, conveniently charges a valid credit card on file the week service is
performed typically the day after service. Keep in mind the charge does not always post to your
account the exact day we enter it. A detailed invoice of your charges will be emailed.

Duration of Service: Regular Mowing season is typically middle of March through the middle of
November depending on growth/weather conditions. Please note that weather does affect the
need for weekly or every other week service and we may change your schedule accordingly.

Season to Season Continuing Service: We consider you our loyal customer from season to season
until you cancel. For the convenience of our customers, service will automatically renew in
March unless you request otherwise.

​Skipped Mows: To skip a service you MUST contact us by phone or e-mail at least 24 hours, if,
you do not wish to be serviced on your scheduled service day.

Holidays: Schedules may be moved forward or back due to a week day holiday.

Inaccessible Yards: Once the service team arrives we begin our systematic approach to servicing
your lawn. In order to provide timely, efficient and dependable service WE DO NOT CALL OR
KNOCK on the door if a yard is inaccessible. Our team will note in the work order the reason
why an area was not serviced. We do not offer credits or redo’s for missed areas due to
inaccessible yards. If a trip is made and we were unable to service any areas the regular service
fee will be charged. If you request a return trip the regular service fee applies and service is
rescheduled when we are in the area.

Inaccessible Yards include but are not limited to: locked gates; broken gates; ongoing projects;
moving vans; too many parked cars; pets outside; outdoor parties; irrigation running;
construction material or workman in a yard.

Combination Locks: With a combination lock we can guarantee your peace of mind and insure
our ability to service your property. If you already have a combination lock let us know and we’ll
keep the number on file.

Locked Gates: Our service teams are careful about locking and closing gates, if security is a
concern, please make a quick check of the gate and lock for closure after our service to ensure
the gate is secured and please contact us if you find the gate/lock open, we will remind the
service team to lock every time! However, we cannot guarantee a gate will latch and the lock is
in place. You accept our service with these terms.
Cancels, Changes, Complaints, and Communications: Please, make all communications, changes
to service, or complaints through the office and not the service team. There is a possibility that
your team leader may forget, be off the next day, or misunderstand the information. Contacting
the office directly allows us to insure that your changes or needs are noted correctly in your
customer file and are placed on work orders, and it is the only approved way to for a change to
service or additional services. The team is authorized to perform only the work listed on their
work order for the day, additional work requires authorization and  approval of the office before

Cancellations: You may cancel this agreement at any time with one week notice (no weekend
cancellations for the following Monday). Any service completed prior to cancellation will be
due. Accepted ONLY through e-mail, written notice or by contacting us by phone 629.259.7873.
It is your responsibility to inform us of a cancellation.

E-Mail: Electronic notification is monitored from 9am to 5pm during mowing season and
checked on a regular basis out of mowing season. We prefer to use e-mail, because, your
message gets to us even when we are out of the office, we can respond sooner, regarding
schedules changes and special service instructions. However, we’re still happy to hear from you
by phone too!
Telephone: The office is open from 8am to 4pm Monday through Friday during the season. We
will do our best to return your call by the end of the day if you call before 3pm Monday through
Friday. Messages are checked on a regular basis during and after the mowing season.